Privacy Policy
Wonder of Africa Film Festival Last updated: 17 September 2026
This Privacy Policy explains how Wonder of Africa Film Festival (“the Festival,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit https://wonderofafricafilmfestival.co.za (“the Website”), purchase tickets, submit a film, subscribe to our newsletter, or otherwise interact with us.
This Policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who We Are
Wonder of Africa Film Festival is a film festival organised in Paternoster, Western Cape, South Africa.
Responsible Party (Data Controller): Wonder Of Africa Film Festival NPC Registration number: 2026/687019/08
Physical address: 18 Belladonna Avenue, Devils Peak, Cape Town, 8001, Western Cape, South Africa
Information Officer: Alti Fouché
Contact email: alti@wonderofafricafilmfestival.co.za
If you have any questions about this Policy or how we handle your personal information, please contact our Information Officer at the details above.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, postal address
- Ticketing information — purchase history, payment confirmation (payment card details are processed directly by our third-party payment provider, [TICKETING PLATFORM TBC], and are not stored by us)
- Film submission information — filmmaker name, contact details, biography, film materials, credits, and any information submitted via our entry form
- Newsletter/marketing information — email address and communication preferences
- Website usage information — IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy)
- Correspondence — any information you provide when you contact us directly
3. How We Use Your Information
We process your personal information for the following purposes:
- To process ticket purchases and manage festival attendance
- To review and manage film submissions and communicate with entrants
- To send you information about the Festival, including programme updates, if you have opted in
- To respond to enquiries and provide customer support
- To improve our Website and festival operations
- To comply with legal, tax, and regulatory obligations
- To protect the safety and security of attendees, staff, and property
We do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Your consent (e.g., newsletter sign-up)
- Performance of a contract with you (e.g., ticket purchase, film submission)
- Compliance with a legal obligation
- Our legitimate interests, provided these do not override your rights
5. Sharing Your Information
We may share your information with:
- Service providers who assist us in operating the Festival, including our ticketing platform, payment processor, email marketing provider, and website hosting provider
- Venue partners (e.g., Die Koelkamers Teater) where necessary for event coordination
- Legal or regulatory authorities, where required by law
All third parties who process personal information on our behalf are required to apply appropriate security measures and to use your information only for the purposes we specify.
We do not transfer personal information outside South Africa unless the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection substantially similar to POPIA.
6. Cookies
Our Website uses cookies and similar technologies. Full details are set out in our Cookie Policy.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (e.g., financial records retained for tax purposes). Film submission materials are retained for 12 months after the festival, unless otherwise agreed.
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent, where processing is based on consent (e.g., unsubscribe from our newsletter at any time)
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
Information Regulator (South Africa) Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za
To exercise any of these rights, please contact our Information Officer using the details in Section 1.
9. Security Safeguards
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure, including secure website hosting, restricted access to personal information, and secure payment processing via our third-party provider.
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Information
Our Website and ticketing services are not directed at children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
11. Links to Other Websites
Our Website may contain links to third-party websites (e.g., social media, partner venues, ticketing platforms). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
For any questions, requests, or complaints regarding this Policy or your personal information, please contact:
Wonder Of Africa Film Festival NPC
Address: 18 Belladonna Avenue, Devils Peak, Cape Town, 8001, Western Cape, South Africa
Email: alti@wonderofafricafilmfestival.co.za
Tel no: +27 82 780 9548